Welcome to CandidShutters store. Listed below are our terms and conditions with regards to the usage of this website and the products purchased from therein. Certain products may have additional terms and the same will be listed along with the products.
By visiting this site, you agree to comply with the terms and conditions listed below. Please know that these terms and conditions may change without any notice.
1. Use of CandidShutters website and the store:
You may use the website solely for your personal and non-commercial use. Any content on the website can not be reproduced or duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without our prior written permission. We reserve the right to discontinue any product or the whole site without any prior notice.
You agree not to :
- Defame, abuse, harass, stock or cause any harm or damage to CandidShutters or its associates
- Impersonate any person or provide any misleading data in your account
- Hack or deface any portion of the website
- Remove any copyright or other proprietary rights displayed on our website or on our products
2. Purchases :
Any information furnished by you while making a purchase on our store will be treated confidentially. It is your duty to ensure that the information provided by you is correct and up to date. You agree to pay us the amount on the products while making any purchase.
The display of products on our website does not necessarily mean that they are in stock and available. Since all our products are made to order and their production depends on raw material supplies and many other factors (eg. products keep getting upgraded and their designs change, some parts become scarce and hence the configurations change and so on) therefore we cannot guarantee availability of any product. Since raw materials supply is beyond our control, we therefore urge all our customers to revert promptly when they receive the designs from our side so that we can print your albums on time and in the same configuration which you ordered. However in case the customers do not revert on time, the delays mean that supplies might change and hence we may have to shift your order to an alternate configuration (shifting to an alternate configuration may imply a change in price).
Please note that sometimes during the course of your order some raw materials’ supplies change (for eg. a particular leather colour which you ordered and was in stock when the order was placed but went out of stock when your album came for print) and hence we may may have to substitute those parts. In all such cases we will inform you (when your designs go for print) and proceed as per your preferences.
The retail rates as well as the shipping rates may also change anytime without any prior notice as the final rates are dependent on supplies and many other factors beyond our control.
Risk of loss of products and their title pass on to our customers as soon as we ship the products.
3. Media supplied by our customers:
Any photograph submitted by you will mean that its ownership is yours. However, the designs made by us using these photos will imply that their (designs’) title of ownership will be ours and we can use them for our promotional purposes and post them on our website/social media handles. We also do photoshoot and video shoot of the album covers/boxes/bags we make for our customers and post them on our website/social media handles or use them for promotional purposes.
We understand the privacy concerns and if we receive requests for not posting photos online then we adhere to those and do not post inside page designs. However, we reserve the right to post photos and videos of album covers/boxes/bags we make for our customers.
The photographs supplied by you will automatically imply that you own or possess all the necessary rights to get them altered or processed. Any issue arising out of use of such photographs by us will have to be completely handled by you. You agree that all the legal and financial involvement in solving such issues will be yours and CandidShutters and its associates will not be involved in any way.
4. Policy for shortlisting of photographs supplied by our customers:
It is best if we are provided with the exact number of photos which we have to use in the designs. However, in case you are not able to shortlist the images yourself then we can help and shortlist on your behalf. The shortlisted images will be shared with you online so that you can approve them before we begin the design. No more than twice the actual number of images, which have to be used in the design, should be provided to us.
5. Policy for editing of photographs supplied by our customers:
The individual photos are not edited before they are used in the album design. We do edit the sheets as a whole to enhance their look. As a result different photos on the sheet may acquire different tones as per the look of the pages. Please note that even if individual edits are required to enhance the page then such edits are limited to minor cropping, colour enhancements only. In any case, we will not be able to give you edited photos separately.
6. Revision policy:
Revision is a request for modification/change in the existing photo album design with reference to placement, reshuffling, resizing, editing certain image/images or design elements in a page/pages.
Following the Unlimited Revisions Policy, we promise to create an album design which matches your expectations until you are wholly satisfied. However, the following will ‘’not constitute’’ a free revision and will be charged: complete redesigning of all the pages (redesigning without extra charges will be accepted for no more than 10% of the pages), resubmission of new set/retouched set of images after the design has started, resubmission of new reference designs after the design has started, extensive removal of images where the existing sheets have to be redesigned (redesigning without extra charges will be accepted for no more than 10% of the pages) or alteration of dimensions/orientation of the album, extensive and complicated revisions which require extended design hours than stipulated by us, revision requests which mean reverting the designs to previously designed versions, changing sequence of an already approved set of images (in case of change of sequence, there will be redesign charges for all the affected sheets).
In instances of request for removal/addition of pages/sheets/photos during the course of designing, the following rules will apply:
(a) In case of deletion of sheets- though the sheets will be deleted, they will still count towards the total number of sheets designed.
(b) In case of addition of sheets- the additional sheets will count towards the total number of sheets designed.
(c) In case of removal of photos, the existing photos have to be readjusted to maintain the aesthetics of the sheets. Please note that there will be redesign charges for the number of sheets affected. We may waive off redesign charges for a maximum of 10% of the total number of sheets in your order in this case. However for other sheets, there will be charges.
The additional designing charges will be based on the total number of sheets designed, over and above the number of sheets in your order.
Additional printing charges, if any, will be based only on the total number of sheets being printed irrespective of the number of sheets designed.
Please note that once the design has been sent for print, no changes will be possible. Also, if you want any changes post the printing of the design then the designing charges (for the number of sheets affected) and full printing charges will have to be paid again.
We reserve the right to cancel the order at any stage and after charging our due amount (basis the cancellation policy given on point 9 below), refund your balance (if any).
7. Policy for delivery of soft copies of the album design:
Please note that we will not be able to provide you with high resolution print ready versions of the design jpegs. You may only receive soft copies (soft copies here mean the design pdfs, which you receive as part of the preview process and which you approve. These pdfs may be downloaded from the preview links, we do not send out separate pdfs) of the final designs and not the actual processed images.
8. Data retention policy:
Due to number of orders received by us and excessive data generated in the process, it is not possible to retain your data beyond a period of 2 months from the order date. Therefore we are not liable to maintain your designs (or photos) beyond a period of 2 months from the order date if we do not hear from your post sending the designs/order confirmation email. Post this 2 month period you will have to get your pages re designed (we may offer you discount on the design if we are re designing your album). The 2 month retention policy applies to finalised designs as well; when you finalise your design for print but do not pay for it. Once the full payment has been realised and your data has been sent for print, we may retain the print ready jpegs for a longer period of time.
9. Cancellation Policy:
You can choose to cancel your order at any stage. Please note that if the design work (including any kind of editing, culling, sequencing etc.) has been started by us then your initial advance (50% of the total order value) will be forfeited post cancellation. However, in case the design work has not been started then after deducting 5% of the total order value we will refund the remaining balance. If the design has been sent for print then there will not be any refund and 100% of the order amount will be forfeited.
For any disputes, the courts of Mumbai and Gurgaon shall have the final authority.
11. Limitation of liability:
To the fullest extent possible, neither CandidShutters nor its associates can be held liable for any loss or damage caused to your data/media or products or any other damage caused due to late delivery or any other issue. Your sole remedy for dissatisfaction with a service or product is to stop using the service or that product. No refund can be obtained whatsoever.