FAQs

Everything’s fine but what do you do?

Good question. We are a team of passionate photographers and cinematographers who specialize in artistic and candid wedding photography and cinematography. We have no airs about us and have kept ourselves totally flexible to meet your needs as we feel that you should be happy when you hire us because good pictures come when you are happy, don’t they? So if you are tired of standard monotonous pictures, boring bride and groom shots, standard lighting for everything and yes the same poses in everyone’s albums you saw, then give us a call and we promise that we will get you pictures that you will love to see again and again for years to come.

Where is your office/studio?

We have offices in Mumbai and Gurgaon in Delhi NCR and in Sharjah, UAE but are available for shoots across the globe. To see our office addresses, click here.

Which cameras/equipment do you use?

We use 5d mark IVs, 5d mark IIIs and 5d mark IIs throughout for candid photography as well as cinematography. Apart from that we use zhiyun crane 2 gimbals, ronin mx gimbals, glide cams, cine sliders, fig rigs, go pros, phantom 4 pro drones, wireless radio triggers, filters, studio lights and of course the best in class lenses such as 14 mm f/2.8 II USM, 16-35 mm f/2.8 USM, 24-70 mm f/2.8 USM, 70-200 mm f/2.8 IS USM, 100 mm f/2.8 macro, 24 mm f/1.4 USM, 50 mm f/1.4 USM, 35 mm f/1.4 USM, 24-105 f/4L IS USM among others. But an old saying remains true, its the photographer, not the camera.

What about artistic wedding cinematography/candid cinematography?

It is a unique kind of wedding cinematography-full length wedding feature films with song and dance sequences presented in a CINEMA style. A “LARGER THAN LIFE” magnified imagery extravaganza with interviews of the bride and groom sharing their future aspirations with each other; father, mother, siblings and friends talking about their past memorable moments with the bride and the groom, shot beautifully and presented in a manner which only pushes you to watch it again and again.

Sounds interesting but how to go about it? Please also tell me about the overall process.

That’s the easiest part, just browse through our pictures and videos and then click here to contact us and we will take it up from there. Find this all confusing? Never mind, give us a call at 08080470280 (India and rest of the world) or +971 54 367 0110 (UAE) and let’s talk.

The process:

  1. You email, call and convey or fill the form and send us your requirements. We work out a proposal and mail it across to you.
  2. You go through the proposal and finalise.
  3. We share a contract with you with all the details and deliverables, timelines and payment terms. You pay the advance and the dates are blocked.
  4. About a month before the wedding, we share a questionnaire with you and start the storyboarding process. We understand your references, your preferences, your functions, your music taste and just about everything about you so that we know what exactly we have to shoot and deliver.
  5. On the day of your shoot, we arrive and carry on the shoot. You pay us the remaining payment.
  6. Within the stipulated timeline, we edit your photos and films/videos and deliver the output to you.

How much do you charge?

Our rates are totally flexible and depend on your photography requirements. We charge by day basis. However,  just to give you some idea, the rates starting at Rs 65 000 (inclusive of premium photo photo albums) vary according to the number of photographers you need, the kind of work you desire, duration of your event and the number of teams required. The cinematography service charges start at Rs 85 000. For UAE packages, give us a call at +971 54 367 0110.

At any point, it would be best to give us a call and share your questions as the charges cannot be shared upfront here without us knowing your requirements, the duration of the events, number of guests, lights and of course travel if any. We would be glad to help you.

You can call us at 08080470280 (India and rest of the world) or +971 54 367 0110 (UAE).

How do you calculate your work hours?

Our work hours start from the time we reach your venue and end at the time we leave. We do count whatever hours we are asked to wait in between even if we are not shooting. This rule has been made because we want to take each assignment in a dedicated fashion and hence be focused throughout the event. And if we are working, we need to get paid – right?

How much advance do I need to pay and how and what is your cancellation policy, if any?

When it comes to payment, we are very particular because we feel that it’s our right to get paid when we have worked so hard. No over demands – right?

50% of the confirmed amount is what we charge when you book us. You can pay us using any mode of payment you are comfortable with. Do remember that the booking is confirmed only once we get the money in our account. The remaining 50% is payable on the day of shoot.

Please remember that we will start editing your photos and videos only when we have realised 100% payment. Any delivery timeline given to you will therefore get extended if there is a delay in payment.

In our company’s history we have never come across a case where cancellations have happened. However, incase they do; we demand 100% payment as we would have blocked the dates, crew and equipment for those dates and hence its a complete loss for us.

What is your travel/accommodation policy?

For most of the locations outside UAE, Delhi NCR and Mumbai, air travel, local travel in your city, local stay (home stays preferred) and food arrangements for the crew are required from your side. Please note that we only prefer Jet Airways or Vistara when it comes to air travel. In case Indigo or Go Air flights are more convenient and better suited to your function timings then please ensure that pre booked meals are confirmed for the crew. The quote therefore shared with you does not include travel/stay component and is only valid for the city/cities mentioned in your proposal.

We can either make the travel bookings ourselves and charge you on actuals or the bookings can be done at your end. Please note that at times due to our availability in your city  because of our prior assignment or otherwise, we may not charge any travel fee (please check with us for your case before making the travel bookings). Please also note that at times we may need local travel and stay even for locations within UAE, Delhi NCR and Mumbai. Its always best to refer your proposal mail for your specific case.

When and how will I receive my wedding photos/videos?

Your final photos/videos will be made available to you in DVDs by courier, generally within 8 to 12 weeks of your event. However, do check on the timeline given to you in your confirmation email as delivery timelines may vary.

Alternatively, your photos and videos can also be delivered online via wetransfer, filemail or other file delivery services. Do check with us in case you prefer an online delivery in place of DVDs.

Upon receipt of edited pictures you will be asked to sort and select your pictures and send us a list of approved pictures which you will like to see in the final album, if you have opted for it.

Please note: We provide free delivery of the photo and video DVDs and your albums only within Indian territorial limits or within UAE territorial limits if your wedding is in UAE. Any delivery outside India or UAE (if your wedding is in UAE) will be chargeable on actuals.

Due to technological advancements, DVDs are fast becoming obsolete. Many clients also prefer the entire raw data to be handed over to them post the delivery of edited media. Keeping the technological advancements and the raw data requirement in mind, we have come up with a new policy which is as below (this policy is optional and not binding, you may still prefer an online or DVD delivery. Please note that full resolution delivery will not be possible in online/DVD delivery):

  1. You provide us with at least 2 blank (Western Digital or better) hard drives when we arrive for the shoot.
  2. Your entire raw data will be stored in these hard drives along with their backups.
  3. The edited material will be stored in these hard drives as well.
  4. Post the completion of edits, all the hard drives will be returned to you in exclusive custom branded CandidShutters  boxes (free delivery within Indian territorial limits or within UAE territorial limits if your wedding was in UAE and delivery charges on actuals outside India/UAE). These hard drives will contain all the raw data as well as all the edited media in full resolution. Multiple drives shall ensure backup to safeguard your data from any hardware failure.

Please note that in case of hard drive delivery, the edited media will also be sent online in a compressed format (wherever possible) so that you don’t have to wait till the time your hard drives arrive.

How many photographs will I get?

We normally provide about 150-200 edited candid photos per day of shoot (these are the carefully selected and edited photographs from the entire raw dump). There is no limit from our side on these numbers. The numbers totally depend on the contents of your function and how much we get to shoot. Just to give you some idea, in some weddings we have even delivered 700 edited candid images per 10 hours of shoot.

What is the duration of the wedding film?

We normally provide a wedding film of around 25 – 30 minutes duration. This is the ideal duration of a wedding film however, we can tweak the duration to your requirement so it can be shortened or lengthened as per your wish. As with photographs, there is no limit from our side on these numbers. The numbers totally depend on the contents of your function and how much we get to shoot.

What all products do you normally deliver?

Well, the answer depends on what all services you opt for. However, just to give you some idea, in a package we normally deliver edited candid images in DVDs/through online transfer, printed photo album (default: premium photo albums with 170 gsm matte or glossy finish paper), edited HD cinematic film in dvds/blue ray discs/online and HD cinematic trailer/highlight film (default: DVDs). You can opt for couple shoot videos and pictures, slide shows, online and facebook galleries, timeslice videos, bridal cuts, aerial and underwater shoots, personalised websites and selfie videos among others. The options are literally endless!

Will you help me with my traditional photography and videography requirements?

Of course. Though we specialise in candid photography and wedding films, we do understand that a wedding album can look complete only when you have all the members covered, you have portraits of the bride and groom and all important family members and you have posed shots of all those people who ask for it (our candid photographers will take some traditional shots as well if asked for and generally we do take portraits of the couple and important family members and friends, however for extensive traditional photography needs it is always better to hire traditional photographers separately). Similarly, the video too needs a complete coverage.

Let us know if you need traditional photography and videography too and we will surely help you with that. Please note that we do not provide only traditional photography and videography but provide them if you hire our candid photography and videography services.

Is there a need for traditional photography and videography?

Well, the answer depends on you. We can never guarantee that all your guests will be covered in our candid images and videos. In these our focus is mainly on the bride and groom and other important family members and friends from both the sides and that is what we believe candid is all about. Years down the line, you would never want to see candid shots of random guests. In fact in candid photography and cinematography, we tend to cover only the major events. Its always better to have traditional team for all the smaller events and for complete coverage.

If you feel that the elders in the house would want to see each and every guest, the food and absolutely anything and everything related to the wedding then you should hire traditional photographers and videographers. Just let us know and we will get them along, of course at an extra charge.

What all do you normally cover in candid photography and cinematography?

We cover all the major functions on the days for which we are hired. Our scope of coverage is usually for both the sides. Apart from candid shots (of the bride and groom and main family), we do take some portraits and traditional shots of the main family to ensure that even if you are not hiring a traditional photographer and videographer separately, you do not miss out on anything important. Please note that for extensive traditional photography and videography requirements like your wedding reception ( a stage and extensive posed group shots), coverage of all the guests (other than the bride and groom and main family), full sangeet performances etc. you do need a separate traditional team.

In case you have multiple functions happening simultaneously at different venues and you want coverage of all of them then do let us know while making your enquiry so that we can arrange for bigger teams.

Do you bring your own lights and what all information do you need from us?

Candid photography and cinematography is all about pictures and videos in ambient light. Do note that flash and other light sources interfere with the true candid shots. However we do realise that the lighting cannot be perfect everywhere so we get our backups just in case there is a need.

A good product depends on a lot of factors, important ones being:

  1. Amount of co-ordination between you and us. The more information you give us, such as your story, what all events will be happening, your plans, number of guests etc. the better your products will be.
  2. A point of contact on your function days so that we know who all are important people to shoot and what all to shoot.
  3. Your preference in terms of your likings and dis likings. Share with us references (pictures and videos) from all across the web so that we know what all you like. This will help us in designing your shoot.
  4. A list of your and your partner’s favourite songs so that we get to understand your music taste in terms of what beats you like. Your edits will then be modelled accordingly.

How big is your team?

Our core team consists of 20 members. We have Pranjal as our founder and the lead. For every shoot, our team is pre decided and gets fixed as soon as we block the dates for you (upon receiving the advance payment). Each and every member of our team is experienced and has covered more than 500 weddings. We do not outsource any of our work (We have full time editors for photographs, films and albums) and all our team is derived from these members only. The right to decide the team for your wedding rests solely with us. However, you can rest assured with the quality of work. You will be given what we promise.

Do you only shoot weddings?

95% of the time our answer is yes. However, when we get time from weddings we do shoot corporate films, documentaries, birthday parties, house parties etc. Contact us to find out if we are available.

What is your data policy and how do you accommodate request for changes on your products?

At CandidShutters, we strive hard to deliver your photos and videos to you as per the agreed timeline. This timeline maybe different for different customers and is communicated to our customers very clearly when they signup for our services.

Once you receive your photos, album designs and videos, you will get 7 days to suggest changes (only 1 set of comprehensive changes will be entertained), if any. If we do not receive any changes by this time then we will consider that you are happy with the products (which most of the time you will be :)) and we will close the project from our side. We maintain your raw data and processed data for 8 weeks from the date of delivery of the processed work. Post that, due to space constraints, we flush out our data servers to give space to newer projects.

In case of wedding albums, if we do not receive any request for changes (please note that by default you get 1 set of changes free of cost) within 7 days then we assume the design to be as per your requirement and hence send it for print. Please note that once the design has been sent for print, no changes can be incorporated. The printing will happen only after the full payment has been realised.

For our clients who have been promised photo albums with their photography package, please note that if we do not receive the shortlisted images within 15 days from the day you receive the edited images, we will not be able to process the albums.

Will CandidShutters publish my pictures and films online?

All the work we do is copyrighted by CandidShutters and we reserve the rights to publish it or use it for any type of promotions or any contests we enter into. But we do understand the personal angle of the media we deal in and never ever create a situation where the client’s privacy is at stake.

Please note that all the media which you may receive from our side is copyrighted by CandidShutters. The pictures and videos are definitely yours but only for non commercial usage.

What is candid photography?

Often in wedding ceremonies, the most beautiful of emotions are the glances exchanged between the couple, the joyous laughs of the friends, the appreciating looks on the guests’ faces, the anxiety on the bride’s face, the tearful eyes of the mother, the brother running the errands and attending to the guests.

These precious moments are best captured without the knowledge of the subject- in its true naturalness.

A skilful candid photographer ensures that these lifetime moments are woven into the wedding tale for these are the truly charming moods you would reflect on for many years to come.

What is documentary wedding photography?

Weddings are the most awaited events in a person’s life. The enormous amount of time, effort and money spent in planning these grand events require that the family savors each and every moment that happens on the day.

Documentary photography is all about weaving the entire day’s sequence of emotions into a real life like story which will serve as your masterpiece forever.

What is fashion style wedding photography?

This style focuses on recreating the glamour of magazines by making the couple pose in the most beautiful of backgrounds, using unique camera lighting and a host of other special effects. These photos are attention grabbing and do full justice to the regal tastes of some couples.

What is traditional wedding photography?

This photography style is best described by the staged formal shots of the bride and groom with all their loved ones. These are pre-planned shots and require lots of direction from the photographer who like a coordinator assists and guides the subjects to pose in their best of postures and expressions for that perfect picture.

What is a photo booth?

This style is essentially about capturing all the thrill and excitement behind the curtains with beautiful yet funny props against which pictures are clicked.

For all those people who feel shy in getting clicked in public, this is the place where you can be free of all inhibitions and get your picture perfect moment captured and treasure it for life.

Photo booths can be set up in a variety of settings like weddings, parties, corporate events providing tremendous opportunities for companies to promote themselves and to people to preserve some special photos.

For this service we send our specially trained photographers and the complete set up right from the photo booth to lights and printers so that you can hand over the photographs to your guests instantly. Please note that this is an additional service and is available on request and is chargeable.

What is a facebook showcase?

Sharing and connecting comes naturally to the human race.

With the growing popularity of social networking, Facebook has gained a new relevance in our lives. It acts as a medium to connect and share one’s life’s most precious of moments with one’s dear ones.

Facebook showcase thus acts as a platform for our lovely wedded couples and their families to share their special moments with their friends, kith and kin. It is an artistic collection of all the moments of your most special occasion which you can’t wait to share with your loved ones. Do ask us if you need a facebook showcase for your wedding.

What is an online photo gallery?

It acts as a medium by which on one click of a mouse, you can access all your moments captured during your special event; sort them and create your own personalized photo album.

You are free you share your photo gallery with your loved ones and create a fan following of your own and feel proud of your creation.

Once your photographs are ready, we normally send them to you through courier, however, we can also upload them online and create an online photo gallery for you. We generally make use of www.flickr.com for these galleries. The galleries are private and only those who have the link can access them. We also have an online application of our own which we have hosted on www.candidshutters.com/proofs. In case you have also ordered photo albums then this application will help you in choosing the photographs you want for your album.

What is a Highlight Reel video?

In a plethora of short video options available in the market, highlight video and trailer are the most popular ones. A highlight video is a collection of the best shots of your wedding put together nicely in a timeline and properly edited to give you a glimpse of your wedding. A trailer on the other hand is a sneak peek into your full wedding film. It has a story line of its own and its purpose is to entice you to watch the full film.

We also give time slice videos, special bridal cuts and selfies. Do let us know which one you would be interested in.

Do I get the raw footage of my wedding?

Yes, we can pass on the entire raw footage. Do note that the raw footage will be given only after the processed version has been delivered. You will need to furnish a hard drive and we can then transfer the raw footage to you.

Why shouldn’t I just pick a local wedding photographer myself?

Most wedding photographers’ showcase only their best works which they would want you to evaluate them on.

But the quality of a brilliant photographer lies in the ability to deliver great shots consistently. We gauge the skills and talent of our photographer based on their consistency and attitude. We ensure high satisfaction guarantee and quality by making our talented pool of photographers undergo our own quality certification module so that what you get from CandidShutters’ photographers is a complete package of consistent great photo quality, technical skillfulness, and an amiable personality.

Above all we stand for our name which means that you get back up photographers in case something goes wrong and you have the trust of a brand name to hand over your most important day to.

What if I don’t like my photographer assignment?

While zeroing on a particular photographer, we provide each of our parties with a bunch of options for photographers who fit the clients’ needs and specifications.

So, in case one or two photographers don’t fit the client’s mould, we have a basket full of vibrant photographers to choose from.

Will you edit or process the photos/films/videos? What is the scope of edit work in each of these?

Yes. The candid photos, the cinematic films and trailers/highlight films, the traditional videos are all edited and given to you. The scope of edits is different for each of them:

  1. Candid photos: We click thousands of photos during your events. During the edit process, the best of the photos are shortlisted and colour correction is done on them. The scope of edit is limited to enhancing the colours, minor croppings and putting different tones only.
  2. Cinematic films and highlight films/trailers: Best of the shots are selected and put on a timeline. Carefully selected music is put and the visuals are matched with the audio bed. Colour correction is done on the final output to enhance the colours.
  3. Traditional videos: Best of the shots are selected and put on a timeline. Matching music is put. Text titles are put in the beginning.
  4. Traditional photos: Best of the shots are selected and given to you. No colour correction/enhancement is done.

Do you shoot in HD?

Yes.

Will you shoot my bridal party or any guests at my reception who want to be on camera?

We would be more than happy to capture and interview any of your guests during the event.

Can you guarantee that I’ll have coverage on my wedding day?

Unlike other photography service providers, our USP is the strong back-up of a talented pool of photographers.

In cases of unforeseen events, we assure you a backup of an equally good photographer who would do full justice to the most important day of your life.

What if I don’t feel comfortable on camera?

All CandidShutters photographers are adept at capturing the most subtle and priceless moments in a completely unobtrusive manner.

We will capture the different moods and emotions during your events without bothering or influencing anybody, and create a beautiful last-lasting memory.

Why should I pay more to hire a professional instead of a friend with a quality camera?

Professional photography and cinematography are all encompassing processes and go much beyond the usual filming of shots. Our photographers with armory of skills and ability to take artistic candid shots, work under high pressure situations, will truly get those memories etched in your heart through their skilful work.

Since it is the most important event of your life, you would want it to flow without any hiccups. Also, you would want your friend to enjoy your wedding than ensure coverage!

Once I appoint CandidShutters, what are the next steps?

Sit back and relax! You have hired the best company for photography and cinematography in India.

As your wedding date approaches, we will connect with you to understand the wedding itinerary, expectations and of course your story in detail so that we can shoot what you want and give to you the best we can.

How is CandidShutters different from other photography companies? Why should we hire you?

  1. CandidShutters has been started by a BITS Pilani and NMIMS alumni.
  2. The core team consists of veterans from the Bollywood as well as wedding industry.
  3. We have physical presence with clearly advertised office addresses in Sharjah, Mumbai and Delhi NCR.
  4. We have full time crew members for shoots as well as edits.
  5. We have defined timelines for deliverables.
  6. We have covered all types of weddings across India and many overseas locations.
  7. We have covered more than 500 weddings. We have the experience and know-how to cover even the biggest of events.
  8. We are all over the internet.
  9. Past clients have amazing reviews about our work.
  10. We have a vast portfolio to showcase our work.

NEED WE SAY MORE?

Although we do not boast about it, but CandidShutters can easily be considered as one of the most technologically advanced photography companies in India. We have in place all the softwares and applications so that our mutual interaction is hassle free.

An artistic bent of mind, eye for photography, strong technological backing and a brilliant customer service puts us in a different league.

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